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Terms of Use / Legal Notice


Travel Guard wird gezeichnet von AIG Europe Limited

AIG Europe Limited, Direktion für Deutschland
Hauptbevollmächtigter: Alexander Nagler 
Speicherstraße 55, 60327 Frankfurt
Telefon: +49 (0) 69 97113-0
Telefax: +49 (0) 69 97113-290


E-Mail: travelservice.de@travelguard.com

Registergericht: Frankfurt/Main HRB  95143

AIG Europe Limited, Direktion für Deutschland ist die deutsche Niederlassung der 
AIG Europe Limited

Eingetragen beim Registrar of Companies for England and Wales.
Firmennummer: 01486260

Eingetragener Firmensitz:
The AIG Building, 58 Fenchurch St, London EC3M 4AB, Großbritannien
AIG Europe Limited ist Mitglied der Association of British Insurers (Vereinigung britischer
Versicherungsunternehmen). Umsatzsteueridentifikationsnummer: GB629471517 
Wer beaufsichtigt uns?
AIG Europe Limited ist durch die Prudential Regulation Authority zugelassen und wird
sowohl durch die Financial Conduct Authority als auch die Prudential Regulation
Authority (Registrierungsnummer 202628) beaufsichtigt.

Für die Direktion für Deutschland besteht zusätzlich die eingeschränkte Rechtsaufsicht
der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin). Bei der BaFin wird die AIG
Europe Limited, Direktion für Deutschland unter der Registernummer 5063 geführt.

Bundesanstalt für Finanzdienstleistungsaufsicht
Bereich Versicherungen
Graurheindorfer Straße 108
53117 Bonn

Telefon: +49 (0) 228 207 0
Telefax: +49 (0) 228 207 7494

Internet: www.bafin.de

Financial Conduct Authority (FCA) 
25 The North Colonnade 
Canary Wharf, London E14 5HS 
Telefon: +44 20 7066 1000 
Internet: www.fca.org.uk/ 

Prudential Regulation Authority (PRA) 
20 Moorgate 
London, EC2R 6DA 
Telefon: +44 20 7601 4444 
Internet: www.bankofengland.co.uk/pra/

Außergerichtliches Beschwerde- und Rechtsbehelfsverfahren (Ombudsmannverfahren):
AIG Europe Limited, Direktion für Deutschland ist Mitglied im Verein Versicherungsombudsmann e.V.
Damit ist für Sie die Möglichkeit eröffnet, den unabhängigen, neutralen Ombudsmann in Anspruch zu nehmen, wenn Sie mit einer Entscheidung einmal nicht einverstanden sein sollten. Der Ombudsmann für Versicherungen ist eine unabhängige und für Verbraucher und Kleingewerbetreibende kostenfrei arbeitende Schlichtungsstelle. Voraussetzung für das Schlichtungsverfahren vor dem Ombudsmann ist aber, dass Sie uns zunächst die Möglichkeit gegeben haben, unsere Entscheidung zu überprüfen.

Den Ombudsmann der Versicherungen erreichen Sie wie folgt:
Versicherungsombudsmann e. V., Postfach 08 06 32, 10006 Berlin.

Aus dem deutschen Telefonnetz unter der für Sie kostenfreien Rufnummer:
Tel.: +49 (0) 800 369 6000, Fax: 0800 369 9000
(abweichende Preise aus anderen Fest- oder Mobilfunknetzen sind möglich):

Aus dem Ausland unter der gebührenpflichtigen Rufnummer:
Tel.: 0049 30 206058 99, Fax: 0049 30 206058 98
(die Kosten erfragen Sie bitte bei dem ausländischen Netzbetreiber)

E-Mail: beschwerde@versicherungsombudsmann.de

Weitere Einzelheiten finden Sie unter: www.versicherungsombudsmann.de

Wir weisen ausdrücklich darauf hin, dass die Möglichkeit den Rechtsweg zu beschreiten hiervon unberührt bleibt.


By using this website, you acknowledge your assent to the following conditions of use without limitation or qualification. Please read these conditions carefully before using this website. These conditions may be revised at any time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current conditions to which you are bound.

To the fullest extent permissible pursuant to applicable law, the materials on this website are provided as is and without warranties of any kind, either expressed or implied.  AIG Inc. and its subsidiaries and affiliates (collectively, “AIG”) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.  AIG does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components.  AIG does not warrant or make any representations regarding the use or the results of the use, of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise.  You (and not AIG) assume the entire cost of all necessary servicing, repair, or correction. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all applicable terms, exclusions and conditions and are provided solely for general informational purposes.  Please refer to the actual policy or the relevant product or services agreement. This website may be linked to other websites which are not maintained by AIG. AIG is not responsible for the content of such websites.  The inclusion of any link to such websites does not imply AIG' approval or endorsement of such sites or the content thereof.


While AIG uses reasonable efforts to include accurate and up-to-date information on this website, errors or omissions sometimes occur. To the fullest extent permissible pursuant to applicable law, AIG makes no warranties or representations as to the accuracy of the content of this website and under no circumstances, including, but not limited to, negligence, shall AIG or any party involved in creating, producing, or delivering this website be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website, even if AIG or a AIG authorized representative has been advised of the possibility of such damages.  In no event shall AIG' total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website.  AIG also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in this website or your downloading of any materials, data, text, images, video, or audio from this website.
This website is owned and operated by AIG .  Except as otherwise expressly permitted by AIG , no materials from this website or any website owned, operated, licensed or controlled by AIG may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way.  You may download material displayed on this website for your use only, provided that you also retain all copyright and other proprietary notices contained on the materials.  You may not distribute, modify, transmit, reuse, repost, or use the content of this website for public or commercial purposes, including the text, images, audio, and video without AIG' prior written permission. AIG neither warrants nor represents that your use of materials displayed on this website will not infringe rights of third parties.

Unless otherwise expressly set forth herein, AIG makes no representation that material on this website are appropriate or available for use in any location.  Those who choose to access this website do so by their own initiative and are responsible for compliance with local laws.  Except as expressly set forth herein, the information contained on this website is not an offer to sell or a solicitation to buy any security, insurance product or other product or service offered by AIG .  No security, insurance product or other product or service is offered or will be sold by AIG or, if sold by AIG , will be effective in any jurisdiction in which such offer, solicitation, purchase or sale would be unlawful under the securities, insurance or other laws of such jurisdiction. Some products and services may not be available in all jurisdictions.

Any information, other than personal data or information you transmit to AIG via this website, by electronic mail or otherwise, including data, questions, comments, or suggestions, will be treated as non-confidential and non-proprietary and will become the property of AIG .  Such information, other than personal data or information, may be used for any purpose, including, but not limited to, reproduction, solicitations, disclosure, transmission, publication, broadcast, and posting.  AIG is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to AIG via this website or by any other means for any purpose whatsoever, including, but not limited to, developing and marketing products using such information.


All trademarks, service marks, trade names, logos, and icons are proprietary to AIG.  Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this website without the written permission of AIG . Your use of the trademarks displayed on this website, or any other content on this website, except as provided herein, is strictly prohibited.  Images displayed on this website are either the property of, or used with the permission by AIG .  The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by AIG .  Any unauthorized use of images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


You acknowledge that any software which may be available or provided to you on this website may contain technology that is subject to strict controls pursuant to export control laws and regulations of the United States of America and other countries and jurisdictions.  You hereby agree that you will not transfer or export such software in violation of such applicable export control laws and regulations.  AIG does not authorize the downloading or exportation of any software or technical data from this website to any jurisdiction where such activity is prohibited by export controls laws and regulations.